Telesphere Careers

[Full-time] Customer Service & Support Technician at Telesphere

2013-03-07 18:08:55

Location: Denver, CO
URL: www.telesphere.com

Description:

Description

We are seeking a Level-1 VoIP and network service support technician. The ideal candidate will possess strong communication skills, analysis skills, a desire to learn, able to work in a fast paced environment and enjoy being part of a team. In addition to Level-1 trouble shooting, duties may also include performing add/change/delete requests, provisioning IP phones, and configuring routers and switches.

Essential Duties

- Provide tier-1 assistance to our customers (via inbound call queue and support ticketing system)
- Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms – Broadworks, and Cisco Call Manager.
- Provision IP phones (CISCO, Polycom, Linksys and others).
- Provision Cisco and Adtran routers and switches for new customer installations.

Qualifications, Skills and Abilities

- Strong communication skills.
- A positive customer service attitude.
- Detail oriented
- Work well in a team environment.
- Possess a good understanding of both the telecommunications hardware elements as well as software and platform components.
- Experience working with fast-paced evolving companies and being able to adapt quickly to new opportunities.
- Working knowledge of LAN and WAN technologies is preferred
- Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience.
- Associate or Bachelor of Science degree in a technical field preferred.

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[Full-time] Voice Provisioner at Telesphere

2012-10-30 10:00:17

Location: Scottsdale, AZ
URL: www.telesphere.com

Description:

Position Summary

This position will be responsible for provisioning customer services on the Telesphere state-of-the-art Hosted IP PBX VoIP platform; MPLS based IP network, CPE and phones. The Service Provisioner will take a complete customer order and be responsible for end-to-end configuration of all components needed to deliver the service. The provisioner will also be interacting with the end customer to obtain clarifications on their requirements. The provisioner is also responsible for ensuring that all aspects of the turn-up process are documented in the Telesphere systems.

Responsibilities

- Review all project documentation and participate in Project meetings.
- Configure all equipment required for deployment including routers, switches, Polycom/Cisco phones and additional devices.
- Configure all services via Broadsoft for deployment customer solution.
- Remotely deploy all equipment and services for customer solution with on-site technical field services.
- Troubleshoot issues with Carrier Partners for circuits and data connections.
- Provide technical leadership of internal and external resources to ensure a successful installation implementation and resolution of any post cutover deficiencies.
- Serve as the first level operational escalation point for all assigned customers related issues.
- Additional responsibilities as position requires

Requirements

- Good understanding for IP and WAN networking
- Strong background and hands-on experience with CPE routers, LAN switches. Experience with CISCO and ADTRAN products is highly desired
- CISCO certifications are highly desired
- Background in telecommunications services such as DS0, DS1, DS3 is required
- Working knowledge of MPLS technology and services is desirable
- Working knowledge and experience with Telephone services and PBX based features is required.
- Ability and experience in using scripting languages is desired.
- Must be organized and able to work in a quickly changing internal and external environment.
- Must be self-motivated and demonstrate the discipline necessary to work in an environment with little direct supervision.
- Strong familiarity with PC’s including but not limited to Excel, MS Word, general database and word processing software
- Communication and interpersonal skills required in order to interact both orally and written with customers and management
- Must be able to multitask, work tight deadlines and focus on project completion.

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[Full-time] Operations Engineer (Senior VoIP Support Engineer) at Telesphere

2012-10-15 10:35:24

Location: Scottsdale, AZ
URL: www.telesphere.com

Description:

Description

We have a need for Senior VoIP Support Engineer with at least three to four years of routing and switching experience. An Associates or Bachelors degree in Engineering or Computer Science is required plus two years of experience. Years of experience may substitute for the degree requirement.
The ideal candidate will have strong IP Networking skills, excellent communication skills and enjoys being part of a high powered team. In addition to trouble-shooting escalated voice and network issues, duties will also include assistance in network maintenance activities, working with high end customer accounts, designing and supporting complex customer networks and working with core networking and scripting technologies such as OSPF, BGP, MPLS, EIGRP, SIP, RTP, MGCP, VPN, and RSTP/STP. Additionally, the candidate would have knowledge and experience with scripting languages like Bash, PHP, Python, Perl, Expect or similar.

Responsibilities

- 30% Resolving escalated trouble tickets related to voice and network issues. (SIP traces, log file review, IGP routing changes,
- Quality of Service etc.)
- 30% Monitoring the network and identifying advancements and efficiencies to help streamline problem solving and reducing ticket volume.
- 20% Developing training material and troubleshooting processes for the service and support team.
- 10% Completing quality assurance reviews of new installations.
- 10% Managing the technical relationship with strategic accounts (high MRC customers).

Requirements

- Ability to work weekends and/or off hours as necessary to meet clients’ needs or assist Engineering in network maintenance activities.
- A positive customer service attitude and willingness to provide exceptional service.
- Detail oriented.
- Minimum of three to four years of routing and switching experience, minimum of one to two years of IP telephony experience and a minimum of four years customer service related experience.
- CCNA R&S required. CCNP R&S + CCNA Voice preferred. .
- Experience with carrier grade voice switching platform preferred (BroadSoft, Acme, Sonus, Metaswitch, Cisco Call Manager).
- Preferred experience in a 99.999% uptime carrier or large enterprise environment.

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[Full-time] Customer Service & Support Technician at Telesphere

2012-02-08 13:19:32

Location: Scottsdale, AZ
URL: www.telesphere.com

Description:

Description

We are seeking a VoIP and network service support technician. The ideal candidate will possess strong communication skills, analysis skills, and desire to learn, able to work in a fast paced environment and enjoy being part of a team. In addition to trouble shooting, duties may also include performing add/change/delete requests, provisioning IP phones, and configuring routers and switches.

Essential Duties

- Provide assistance to our customers (via inbound call queue and support ticketing system).
- Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms, Broadsoft and Cisco Call Manager.
- Provision IP phones (CISCO, Polycom, Linksys and others).
- Provision Cisco and Adtran routers and switches for new customer installations.

Qualifications, Skills and Abilities

- A positive customer service attitude.
- Detail oriented.
- Posses a good understanding of both telecommunications hardware elements as well as software and platform components.
- Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities.
- Working knowledge of LAN and WAN technologies is preferred.
- Detailed understanding of the OSI model as well as understanding the basics of IP networking
- Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience.
- Associate or Bachelor of Science degree in a Technical Field preferred.

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