Telesphere Careers

[Full-time] Financial Analyst at Telesphere

2013-05-09 11:37:36

Location: Scottsdale, AZ
URL: www.telesphere.com

Description:

Description The Financial Analyst position will provide financial support to our growing organization. Areas of focus include revenue modeling, supporting the Professional Services business and providing high quality financial analysis that will drive profitability by identifying revenue or expense savings opportunities.

Essential Duties include the following (other duties may be assigned):

- Review monthly carrier invoices to determine accuracy and prepare GL coding for AP
- Determine areas for cost savings involving circuit grooming or aggregation
- Produce monthly statistics for churn, sales, productivity, average revenue and cost and other metrics requested by Senior Management
- Participate in the annual budget process as necessary

Qualifications, Skills Abilities

- Reporting Skills
- Informing Others
- Financial Skills
- Forecasting
- Corporate Finance
- Financial Diagnosis
- Financial Software
- Analyzing Information
- Statistical Analysis
- Process Improvement
- Financial Planning
- Strategy

Education

- BS,BA in Accounting, Finance or related field
- 2-4 years experience, preferably in telecommunications

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[Full-time] Customer Service & Support Technician at Telesphere

2013-03-07 18:08:55

Location: Denver, CO
URL: www.telesphere.com

Description:

Description

We are seeking a Level-1 VoIP and network service support technician. The ideal candidate will possess strong communication skills, analysis skills, a desire to learn, able to work in a fast paced environment and enjoy being part of a team. In addition to Level-1 trouble shooting, duties may also include performing add/change/delete requests, provisioning IP phones, and configuring routers and switches.

Essential Duties

- Provide tier-1 assistance to our customers (via inbound call queue and support ticketing system)
- Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms – Broadworks, and Cisco Call Manager.
- Provision IP phones (CISCO, Polycom, Linksys and others).
- Provision Cisco and Adtran routers and switches for new customer installations.

Qualifications, Skills and Abilities

- Strong communication skills.
- A positive customer service attitude.
- Detail oriented
- Work well in a team environment.
- Possess a good understanding of both the telecommunications hardware elements as well as software and platform components.
- Experience working with fast-paced evolving companies and being able to adapt quickly to new opportunities.
- Working knowledge of LAN and WAN technologies is preferred
- Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience.
- Associate or Bachelor of Science degree in a technical field preferred.

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[Full-time] Senior Systems Engineer at Telesphere

2012-11-13 11:09:56

Location: Scottsdale, AZ
URL: www.telesphere.com

Description:

Description

Telesphere is looking for an experienced systems engineer who is passionate about technology and the field they work in. They must be self driven and able complete projects quickly and accurately without extensive supervision. Candidate will be responsible for management, care and growth of Telesphere’s core systems and vendor platforms. They must have an eye for detail and be able to maintain Telesphere’s implementation standards. Candidate must be able to stay focused and able to handle time sensitive deadlines even during stressful situations.

Responsibilities

- Plan, design, implement, and support complex multi-vendor environments containing mostly Red Hat and some Windows Servers.
- Develop and maintain detailed implementation and training documentation
- Design, deploy, and audit system security implementations using industry best practices
- Develop, implement, and support of automation tools to drive greater efficiencies across all of Telesphere’s platforms
- Eye for development opportunities to help build and support proprietary Telesphere customer products and solutions
- Regular after-hour maintenances and on-call responsibilities
- Broad understanding of best practices in deploying, securing, and supporting system services such as:
- Xen, Syslog, Tacacs & Radius, tftp/ftp, apache, bind, tls, smtpimaps, sql & postgres databases, backups, automation, reporting, etc
- Strong personal and team communication skills
- Knowledge and experience with VoIP (Broadsoft Broadworks, MS Lync, Cisco Unified Communications Manager, Voice Gateways, SBC’s) is a plus

Requirements

- 7+ years experience
- Expert UNIX/Linux experience
- Broadsoft Broadworks Systems Management a plus
- Legacy Solaris 9 experience a plus
- Strong SQL experience (mysql & postgres)
- Comprehensive PHP, Shell, XML, and Perl experience
- Java, Python, HTML a plus

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[Full-time] Indirect Channel Success Manager CO & MN at Telesphere

2012-11-08 14:50:59

Location: Denver, CO
URL: www.telesphere.com

Description:

Description

The Indirect Channel Success Manager is responsible to support the Indirect Channel Managers and the Indirect Channel customer base, primarily by driving high customer satisfaction through renewal activities, ticket follow up and facilitating resolution, agent liaison, and superior communication to all.

Responsibilities include but not limited to the following (other duties may be assigned):

- Responsible for building long-term relationships with new and existing agents and customers throughout entire life cycle
- Support Channel Manager, Agents, and Customers on post-sale needs
- Liaison between multiple departments to drive resolution of initiatives
- Track daily activities and monthly results
- Provide reports on activity and results as needed by management
- Conduct customer and agent training on specific system use
- Assist with customer renewal processes

Requirements

- 2+ years of telecom related experience preferred
- Ability to work as a team and individually
- Must have excellent communications skills both on the phone and in electronic format
- Must have excellent organizational skills
- Must become proficient in working within Telesphere systems, Microsoft business tools, and other communication tools
- 4 year degree preferred
- High School Diploma required

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[Full-time] Voice Provisioner at Telesphere

2012-10-30 10:00:17

Location: Scottsdale, AZ
URL: www.telesphere.com

Description:

Position Summary

This position will be responsible for provisioning customer services on the Telesphere state-of-the-art Hosted IP PBX VoIP platform; MPLS based IP network, CPE and phones. The Service Provisioner will take a complete customer order and be responsible for end-to-end configuration of all components needed to deliver the service. The provisioner will also be interacting with the end customer to obtain clarifications on their requirements. The provisioner is also responsible for ensuring that all aspects of the turn-up process are documented in the Telesphere systems.

Responsibilities

- Review all project documentation and participate in Project meetings.
- Configure all equipment required for deployment including routers, switches, Polycom/Cisco phones and additional devices.
- Configure all services via Broadsoft for deployment customer solution.
- Remotely deploy all equipment and services for customer solution with on-site technical field services.
- Troubleshoot issues with Carrier Partners for circuits and data connections.
- Provide technical leadership of internal and external resources to ensure a successful installation implementation and resolution of any post cutover deficiencies.
- Serve as the first level operational escalation point for all assigned customers related issues.
- Additional responsibilities as position requires

Requirements

- Good understanding for IP and WAN networking
- Strong background and hands-on experience with CPE routers, LAN switches. Experience with CISCO and ADTRAN products is highly desired
- CISCO certifications are highly desired
- Background in telecommunications services such as DS0, DS1, DS3 is required
- Working knowledge of MPLS technology and services is desirable
- Working knowledge and experience with Telephone services and PBX based features is required.
- Ability and experience in using scripting languages is desired.
- Must be organized and able to work in a quickly changing internal and external environment.
- Must be self-motivated and demonstrate the discipline necessary to work in an environment with little direct supervision.
- Strong familiarity with PC’s including but not limited to Excel, MS Word, general database and word processing software
- Communication and interpersonal skills required in order to interact both orally and written with customers and management
- Must be able to multitask, work tight deadlines and focus on project completion.

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[Full-time] Operations Engineer (Senior VoIP Support Engineer) at Telesphere

2012-10-15 10:35:24

Location: Scottsdale, AZ
URL: www.telesphere.com

Description:

Description

We have a need for Senior VoIP Support Engineer with at least three to four years of routing and switching experience. An Associates or Bachelors degree in Engineering or Computer Science is required plus two years of experience. Years of experience may substitute for the degree requirement.
The ideal candidate will have strong IP Networking skills, excellent communication skills and enjoys being part of a high powered team. In addition to trouble-shooting escalated voice and network issues, duties will also include assistance in network maintenance activities, working with high end customer accounts, designing and supporting complex customer networks and working with core networking and scripting technologies such as OSPF, BGP, MPLS, EIGRP, SIP, RTP, MGCP, VPN, and RSTP/STP. Additionally, the candidate would have knowledge and experience with scripting languages like Bash, PHP, Python, Perl, Expect or similar.

Responsibilities

- 30% Resolving escalated trouble tickets related to voice and network issues. (SIP traces, log file review, IGP routing changes,
- Quality of Service etc.)
- 30% Monitoring the network and identifying advancements and efficiencies to help streamline problem solving and reducing ticket volume.
- 20% Developing training material and troubleshooting processes for the service and support team.
- 10% Completing quality assurance reviews of new installations.
- 10% Managing the technical relationship with strategic accounts (high MRC customers).

Requirements

- Ability to work weekends and/or off hours as necessary to meet clients’ needs or assist Engineering in network maintenance activities.
- A positive customer service attitude and willingness to provide exceptional service.
- Detail oriented.
- Minimum of three to four years of routing and switching experience, minimum of one to two years of IP telephony experience and a minimum of four years customer service related experience.
- CCNA R&S required. CCNP R&S + CCNA Voice preferred. .
- Experience with carrier grade voice switching platform preferred (BroadSoft, Acme, Sonus, Metaswitch, Cisco Call Manager).
- Preferred experience in a 99.999% uptime carrier or large enterprise environment.

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[Full-time] Sr. Voice Engineer at Telesphere

2012-03-20 10:33:10

Location: Scottsdale, AZ
URL: www.telesphere.com

Description:

Description

Telesphere is looking for an experienced Senior Voice Engineer who is passionate about technology and the field they work in. Candidate must be self driven and able complete projects quickly and accurately without extensive supervision. Role will assist in the growth, optimization, and maintenance of Telesphere’s core voice platforms. Must adhere to strict configuration standards and have an eye for detail.

Essential Duties

- Plan, design, implement, and support complex multi-vendor environments
- Develop and maintain detailed implementation and training documentation
- Design, deploy, and audit voice security implementations using industry best practices
- Create and maintain detailed deployment documentation
- Regular after-hour maintenances and on-call responsibilities
- Background in voice telephony
- Carry themselves well with clients
- Able to portray knowledge and make presentations to clients
- Experience in higher level application task management

Qualifications, Skills and Abilities

- 8+ years experience that includes deploying and troubleshooting IP-Telephony solutions
- Expert level understanding of voice platforms and protocols such as ACME SBCs, BroadSoft Broadworks, PRI, Voice & Video Codecs, SIP
- Certifications ACP-N, BCPA, CCVP, CCVP/DP a plus
- Strong understanding of QOS methodologies

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[Full-time] Account Executive/Sales Representative at Telesphere

2012-03-06 16:58:12

Location: Denver, CO
URL: www.telesphere.com

Description:

Do you want to solve business problems with leading-edge communications technology?
Are you a driven individual who would like to contribute to the company’s bottom line?
Then Telesphere is for you!

Description

Our Sales Representative’s primary focus is the marketing and sales of communications products and services to new clients within a defined sales territory. The Sales Representative is responsible for a minimum monthly quota and is required to drive certain activities that result in product demonstrations and proposals. As a Sales Representative you will serve as your partners and prospects first line of communication through the sales process. Regular activities include prospecting via phone, e-mail or other medium; face-to-face sales calls utilizing the Telesphere sales process; follow-up letters/e-mails; interaction with clients and potential clients at sponsored events. Sales Representatives are required to complete Telesphere’s sales training – including ongoing skill and knowledge development beyond initial training.

Telesphere offers a competitive base plus commission pay structure. We also offer a 401k plan, medical and dental benefits.

Requirements

- Four year college degree or equivalent sales experience
- Outside sales experience preferred
- Experience with communications equipment or network services preferred.

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[Full-time] Indirect Channel Manager at Telesphere

2012-02-20 16:25:37

Location: Atlanta, GA
URL: www.telesphere.com

Description:

Description

The Indirect Channel Manager (ICM) is responsible to source for, contract with, train and support Agents who resell Telesphere products and services. The ICM is also responsible to assist agents in selling Telesphere products throughout the sales process including discovery, proposal, closing, and support of any opportunity.

Essential Duties

- Drive activity to enlist new agent partners for Telesphere
- Maintain new recruitment activity that will support achieving quota
- Meet a minimum quota requirement for monthly new sales
- Train all new and existing agents, agent employees and sub-agents
- Track daily activities and monthly results
- Provide reports on activity and results as needed by management
- Provide input and feedback to Telesphere on market trends, needs and activities

Qualifications, Skills and Abilities

- Minimum of 2 years previous Channel Manager experience
- 2+ years of telecom sales experience preferred
- Ability to work as a team and individually
- 4 year degree preferred
- High School Diploma required

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[Full-time] Indirect Channel Manager at Telesphere

2012-02-20 16:25:22

Location: Chicago, IL
URL: www.telesphere.com

Description:

Description

Essential Duties

- Drive activity to enlist new agent partners for Telesphere
- Maintain new recruitment activity that will support achieving quota
- Meet a minimum quota requirement for monthly new sales
- Train all new and existing agents, agent employees and sub-agents
- Track daily activities and monthly results
- Provide reports on activity and results as needed by management
- Provide input and feedback to Telesphere on market trends, needs and activities

Qualifications, Skills and Abilities

- Minimum of 2 years previous Channel Manager experience
- 2+ years of telecom sales experience preferred
- Ability to work as a team and individually
- 4 year degree preferred
- High School Diploma required

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