Telecom Provisioning
Responsibilities
- Working with the Telecom Carriers and internal operational staff, this position will be responsible for provisioning/ordering both internal and external circuits utilizing the Telesphere infrastructure.
- Responsible for the support of the Service Order Fulfillment and Operations groups for overall circuit accountability which includes: circuit tracking, circuit ordering, number port ordering, directory listing/assistance, administration of numbers and telco relations.
- Provide support to the accounting team in recognizing and resolving billing issues related to telecommunications accounts.
Requirements
- Strong background in CLEC and retail/wholesale telecommunications environment via ASR/LSR.
- Strong background and understanding of number porting.
- Understanding of Wide area networking.
- Working knowledge of DS0, DS1, DS3, OC-X and Dark Fiber facilities.
- Working knowledge of Frame Relay and DSL.
- Strong knowledge of telecom carrier escalation paths and procedures.
- Experience in project management.
- Strong familiarity with PC’s including but not limited to Excel, MS Word, general database and word processing software.
- Excellent interpersonal, written and oral communications skills.
- Must be able to multitask, work tight deadlines and focus on project completion.
- Must be organized and able to work in a quickly changing internal and external environment.
- Must be self-motivated and demonstrate the discipline necessary to work in an environment with little direct supervision.
