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Level 1 Customer Support

This position provides Level-1 VoIP and network service support for Telesphere’s customer base.  The ideal candidate will possess strong communication skills, analysis skills, desire to learn, able to work in a fast paced environment and enjoy being part of a team.  In addition to level 1 trouble shooting, duties may include performing add/change/delete requests, provisioning IP phones, and configuring routers and switches.

Essential duties:

  • Provide tier-1 assistance to our customer
  • Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms, Broadworks and Cisco Call Manager
  • Provision IP phones (CISCO, Polycom, Linksys and others)
  • Provision Cisco and Adtran routers and switches for new customer installations.

 Qualifications: 

  • Strong communication skills
  • A positive customer service attitude
  • Detail oriented
  • Work well in team environment
  • Possess a good understanding of both telecommunications hardware elements as well as software and platform components
  • Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities
  • Working knowledge of LAN and WAN technologies is preferred
  • Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience
  • Associate or Bachelor of Science degree in technical field preferred

 

> Contact us about this position.