Level 1 Customer Engineer
This position provides Level-1 VoIP and network service support for Telesphere's customer base. The ideal candidate will possess strong communication skills, analysis skills, desire to learn, able to work in a fast paced environment and enjoy being part of a team. In addition to level 1 trouble shooting, duties may also include performing add/change/delete requests, provisioning IP phones, and configuring routers and switches.
Responsibilities
- Provide tier-1 assistance to our customers (via inbound call queue and support ticketing system)
- Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms - Broadworks, and Cisco Call Manager.
- Provision IP phones (CISCO, Polycom, Linksys and others).
- Provision Cisco and Adtran routers and switches for new customer installations.
Requirements
- Strong communication skills.
- A positive customer service attitude.
- Detail oriented
- Work well in a team environment.
- Possess a good understanding of both the telecommunications hardware elements as well as software and platform components.
- Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities.
- Working knowledge of LAN and WAN technologies is preferred
- Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience.
- Associate or Bachelor of Science degree in a technical field preferred.
