CREATE, SAVE AND STORE DIGITAL CALL RECORDINGS WITH AWARD-WINNING TECHNOLOGY

 

Telesphere - Hosted Call Recording

Telesphere has changed the face of business telecommunications yet again with Hosted Call Recording. Recipient of Technology Marketing Corporation’s 2008 Communications Solutions Product of the Year Award for Outstanding Innovation, VoIP Recording is recognized as a groundbreaking achievement in the industry. With Hosted Call Recording, a Telesphere customer can digitally record calls made to a business number even when answered on a non-IP phone, like your cell phone or your off-network home phone.

CREATE, SAVE AND STORE DIGITAL CALL RECORDINGS WITH AWARD-WINNING TECHNOLOGY

NOW YOU CAN:

  • Achieve on-the-fly call recordings – A must-have capability for companies with regulatory requirements, call centers or highly mobile staff, VoIP Recording requires no extra equipment on the premises.
  • Record business calls from any phone – Telesphere’s VoIP Recording is tied to your business number, not your desk phone, so you can record business calls routed to your cell or home phones, too.
  • Store recordings on the network – Save your call recordings to the network in compressed standard M3U or MP3 format, and access the files anytime and anywhere via any web browser.
  • Search your saved recordings multiple ways – Search saved recordings on the network by incoming or outgoing number, caller name, comments, recording number or specific date and time of the call.
  • Participate in live call recording – with live call monitoring in virtually real time.

DETAILED FEATURE OVERVIEW

Fully Hosted
VoIP recording capability is fully hosted, so users can create, save and store phone recordings on a central, easily accessible network.

  • Benefits
    • No additional customer equipment required
    • Service is available even when using off-network, non-IP phones

Recording For All Monitored User Calls
Record every type of call, whether forwarded, intraoffice, interoffice, Remote Office, Telesphere Anywhere, hunt group or call center

  • Benefits
    • Great aid for becoming compliant
    • Flexible solution that works seamlessly across multiple setups

Recordings Available Online
Save and access digital recordings directly on the network using any basic web browser

  • Benefits
    • Files are accessible anywhere and anytime
    • Listen to recorded calls right in the browser

Intuitive Online User Interface
Users can sort recordings, add comments to saved recordings and perform search by called/calling number, called/calling name, comment text, recording number or date/time

  • Benefits
    • Find a specific recording efficiently and speedily
    • Add important notes in the comments area to capture call details
    • Archive many call recordings for online safekeeping

Convenient Online Admin Interface
Enjoy anywhere web control through an online administrative interface, and add or edit user accounts with just a few clicks

  • Benefits
    • Control multiple user accounts from any browser
    • Set call recording parameters for each extension

Recordings Use Standard Format
All digital call recordings are stored on the network in a compressed standard M3U/MP3 format.

  • Benefits
    • Cross-platform compatibility for click-and-play performance
    • Easy playback through online interface

Contact Telesphere today to learn more about our VoIP Recording, or our fully hosted and customizable VoIP systems, including the Complete, Select, Connect and Fusion business packages.

* Installation and circuit charges may apply. Price quoted reflects 3-year term. Other contract terms available.