Welcome to the Learning Center!


Video Player Tutorial - Click here to view a brief video tutorial that describes how to use the Telesphere Media Player.


bullet Interactive Videos


MySphere Assistant Toolbar Video:
Describes in detail the features and services provided to receive, initiate, and control incoming and outgoing calls and messages directly from your web browser and mail client.
Click here to view the video

MySphere Receptionist Video:
Details the use of live answer software which allows distribution of calls through advanced call control, contact directories, and phone status monitors.
Click here to view the video

 

Customer Group Service Provisioning Training Video:
Enables group administrators to edit features such as auto attendants and hunt groups, individual user features, and allows management of call services from calling plans to account codes.
Click here to view the video




User Guides

MySphere Assistant Toolbar Installation Instructions MySphere Call Center
Installation Instructions
MySphere Receptionist Installation Instructions    

Polycom VM Quick Start Guide Telesphere MySphere Assistant Toolbar Quick Start Guide
Telesphere SalesForce Quick Start Guide Telesphere Anywhere User Guide

Call Center Supervisor
User Guide
Call Recording User Guide
Hoteling End User Guide Receptionist Console User Guide
Web Portal Conferencing User Guide  

BLF User Guide for Polycom Soundpoint Phones Customer Service Guidelines
IMAP Account Configure Instructions Personal Voice Portal Reference Guide
XLite Configuration Guide